Delivery Policy
Welcome to the official Caffè Poli Canada delivery policy page.
We deliver our products to Canada, according to eligible destinations and terms available at the time of ordering.
Our standard delivery time is estimated between 5 and 9 working days, including order preparation and shipping by the carrier.
Delivery costs are calculated based on the total weight of the order and communicated before payment confirmation.
1. Preparation and delivery times
Orders are usually prepared within 2 to 3 working days, after payment confirmation.
Once the order is handed over to the carrier, the delivery time is estimated between 3 and 6 business days, depending on the destination in Canada.
The total estimated delivery time for standard delivery is therefore 5 to 9 working days, Monday to Friday, excluding public holidays.
These delivery times are indicative and may vary depending on the destination, weather conditions, carrier activity or circumstances beyond our control.
2. Delivery costs
Standard shipping costs in Canada are calculated based on the total weight of the order, according to the following price list:
From 0 to 1 kg inclusive : CA$14.00
More than 1 to 2 kg included : CA$18.00
Including 2 to 3 kg : CA$22.00
Including 3 to 4 kg : CA$26.00
More than 4 to 5 kg included : CA$30.00
More than 5 to 6 kg included : CA$35.00
Over 6 kg : CA$50.00
The applicable fees are indicated when placing the order, before payment confirmation.
Caffè Poli Canada does not currently offer free standard delivery on orders over a certain amount. Shipping fees still apply according to the terms displayed at the time of ordering.
3. Local delivery and order pickup
Local delivery in Montreal
Caffè Poli Canada offers a local delivery service within an eligible 5 km radius of Montreal, at a rate of $25.00 CAD.
The local delivery time indicated is 1 day, subject to service availability and applicable conditions at the time of ordering.
Order collection from our authorized distributor
Customers can also choose to collect their order from our partner:
NAWA PASTRY SHOP — Authorized Distributor of Caffè Poli Canada
7475 Newman Boulevard
Montreal (Quebec) H8N 2K3
Canada
This option is offered subject to the terms and availability displayed at the time of payment.
Customers are advised to wait for confirmation of their order's availability before going to the collection point.
4. Delivery incidents and complaints
In the event of a damaged package, missing product, delivery error or any other anomaly noticed upon receipt of your order, we invite you to contact Caffè Poli Canada customer service as soon as possible.
How do I report a problem?
Please send your complaint to the following address:
To facilitate the processing of your request, please specify:
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Your order number.
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The name of the product(s) concerned.
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The nature of the problem encountered.
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Photographs of the package or products, when relevant.
For any apparent damage related to transport, we invite you to contact us ideally within 3 working days of receipt.
This timeframe is indicative and does not limit any rights or remedies provided by applicable law.
Each complaint will be examined in order to propose an appropriate solution according to the circumstances and the consumer's rights.
5. Service client et coordonnées
For any questions regarding delivery times, shipping costs, order tracking or a complaint, our customer service remains at your disposal.
Caffè Poli Canada - Customer service
Email: caffepolicanada@gmail.com
Telephone: +1 (438) 220-5688
We strive to respond to requests as quickly as possible, usually within 24 to 48 business hours.
These delivery conditions apply to orders placed on our online store, subject to the rights granted to consumers by applicable law.
Last updated: October 16, 2026.