GENERAL TERMS AND CONDITIONS OF USE

CAFFÈ POLI CANADA

Last Updated: October 16, 2026

Article 1 — Purpose and Scope

These General Terms and Conditions of Use (the “Terms of Use”) govern access to and use of the website www.caffepolicanada.ca, operated by 9487-8451 Québec Inc., doing business as Caffè Poli Canada.

These Terms of Use apply to website visitors, individual consumers, business customers, and all other users of the website.

Use of the website is subject to these Terms of Use to the extent permitted by applicable law. Nothing in these Terms of Use shall limit or waive any mandatory rights or protections afforded to consumers under applicable legislation.

Article 2 — Identification of the Website Operator

Legal Entity: 9487-8451 Québec Inc.
Trade Name: Caffè Poli Canada
President: Mr. Mario Alouini
Administrative Address: 4488 Rue Cartier, Montréal, Québec H2H 1W6, Canada
Email: caffepolicanada@gmail.com
Telephone: +1 (438) 220-5688

The address provided is for administrative purposes only and does not constitute a retail location or a public pickup point.

Article 3 — Website Access and Availability

Caffè Poli Canada makes reasonable efforts to ensure that its website remains accessible and operates properly.

However, access to the website may be temporarily interrupted for maintenance, security, updates, or circumstances beyond the company's control.

Caffè Poli Canada may modify the website's features and presentation, subject to its contractual commitments and applicable legal rights.

Article 4 — Customer Accounts and Use of Services

Visitors may browse products and make purchases through the website without being required to create a customer account, where guest checkout is available.

Creating a customer account, when offered, is optional.

Users who choose to create an account must provide accurate information and take reasonable steps to maintain the confidentiality of their login credentials.

Any unauthorized use or suspicious activity involving an account may be reported to Caffè Poli Canada.

Users shall not automatically be held responsible for transactions carried out without their knowledge, regardless of the circumstances or the protections provided by applicable law.

Article 5 — Acceptable Use of the Website

Users agree to use the website lawfully and refrain from compromising its operation or security.

Prohibited activities include, but are not limited to:

Attempting to gain unauthorized access to systems or user accounts;
Intentionally introducing malware or other harmful software;
Fraudulent use of website features;
Unauthorized collection of personal information;
Any activity that infringes upon the rights of the company, its partners, or third parties.

Caffè Poli Canada may take reasonable measures necessary to protect its website and users, in accordance with applicable law.

Article 6 — Product and Service Information

Caffè Poli Canada provides information on its website regarding coffee products, coffee machines, accessories, and other products offered for sale.

The company endeavours to maintain accurate and up-to-date product descriptions, photographs, and information.

Certain differences in presentation may result from display settings or changes made by manufacturers to product packaging.

Essential product characteristics, prices, and other information required for an informed purchasing decision remain subject to applicable legal requirements.

Terms governing sales, orders, payments, and delivery are set out in the General Terms and Conditions of Sale and the corresponding commercial policies.

Article 7 — Intellectual Property

Trademarks, logos, text, photographs, graphic elements, audiovisual content, and other materials appearing on the website may be protected by intellectual property rights.

Such rights belong to Caffè Poli Canada, its partners, or their respective rights holders, as applicable.

Except where prior authorization has been obtained or an exception is provided by law, unauthorized reproduction, distribution, modification, or exploitation of these materials is prohibited.

Accessing or browsing the website does not grant users any ownership rights in the content displayed.

Article 8 — External Links and Third-Party Services

The website may contain links to websites, platforms, or services operated by third parties.

These services may be subject to their own terms of use and privacy policies.

Caffè Poli Canada does not necessarily control the content or practices of external websites.

The inclusion of a link does not automatically constitute an endorsement of all content or services offered by the third party concerned.

Nothing in this Article shall limit any liability that may legally apply to Caffè Poli Canada.

Article 9 — Personal Information Protection and Cookies

Caffè Poli Canada processes personal information in accordance with applicable privacy legislation.

Information regarding the collection, use, disclosure, and retention of personal information is provided in our Privacy Policy.

Tracking technologies and the available options for managing user preferences are described in our Cookie Policy.

Privacy Officer: Mr. Mario Alouini, President of 9487-8451 Québec Inc.

Contact: caffepolicanada@gmail.com

Article 10 — Security and Liability

Caffè Poli Canada implements reasonable measures to ensure the operation and security of its website.

Despite these precautions, no computer system can be guaranteed to be entirely free from interruptions, errors, or security risks.

Users are encouraged to keep their devices and software up to date and to protect their login credentials.

The liability of Caffè Poli Canada shall be determined in accordance with applicable law and the circumstances of each particular situation.

Nothing in these Terms of Use is intended to exclude or limit any liability that cannot legally be excluded or limited, including mandatory consumer rights and remedies.

Article 11 — Business Relationships and Terms of Sale

These Terms of Use primarily govern the use of the website.

Product purchases are governed by the General Terms and Conditions of Sale, together with the applicable Shipping Policy and Return and Refund Policy.

For business customers, certain commercial arrangements may be subject to specific agreements, particularly regarding pricing, invoicing, and payment terms.

In the event of a conflict, mandatory legal provisions and validly concluded contractual agreements shall prevail within their respective scope of application.

Article 12 — Amendments to the Terms of Use

Caffè Poli Canada may amend these Terms of Use to reflect changes to its website, business activities, or legal requirements.

The updated version will be made available on the website, together with its last updated date.

Amendments shall not retroactively eliminate contractual or statutory rights already acquired.

Where applicable law requires specific notice or consent, the relevant requirements shall be observed.

Article 13 — Governing Law and Dispute Resolution

These Terms of Use are governed by the applicable laws of Québec and the applicable federal laws of Canada.

Any dispute relating to the use of the website may first be brought to the attention of Caffè Poli Canada's customer service team in an effort to reach an appropriate resolution.

If an amicable resolution cannot be reached, legal remedies may be pursued before the competent authorities or courts in accordance with applicable legal rules.

Nothing in these Terms of Use is intended to deprive consumers of any mandatory legal protection or remedy available under applicable law.

Article 14 — Contact Information

For any questions regarding these Terms of Use or the operation of the website, please contact:

9487-8451 Québec Inc.

dba Caffè Poli Canada

Email: caffepolicanada@gmail.com
Telephone: +1 (438) 220-5688
Administrative Address: 4488 Rue Cartier, Montréal, Québec H2H 1W6, Canada

9487-8451 Québec Inc. dba Caffè Poli Canada
Montréal, Québec, Canada