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PRIVACY POLICY

CAFFÈ POLI CANADA

 

Last Updated: October 16, 2026

 

1. Introduction and Commitment

Caffè Poli Canada is a business operated by 9487-8451 Québec Inc., based in Montréal, Québec, Canada.

We place particular importance on the privacy, security, and protection of the personal information of our customers, business partners, and website visitors.

This Privacy Policy explains the categories of personal information we may collect, the purposes for which we use it, the circumstances in which it may be disclosed, and the rights of individuals whose personal information is processed.

This Policy applies in particular to our website, www.caffepolicanada.ca, our online store, and communications with our customer service team.

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2. Personal Information We Collect

Depending on the nature of your interactions with Caffè Poli Canada, we may collect the following information:

  • First and last name;

  • Email address and telephone number;

  • Billing and shipping addresses;

  • Information required to prepare, deliver, and track orders;

  • Purchase history and records of communications with our customer service team;

  • Information associated with a customer account, if you choose to create one;

  • Business contact details, company name, and information required to manage a business-to-business (B2B) relationship;

  • Technical information relating to website use, including certain connection, browsing, and operational data.

 

Information required to process payments may be collected and processed by the payment service providers used by our online store. Such processing depends on the services actually configured on the website.

We seek to limit the collection of personal information to what is necessary for the identified purposes.

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3. Purposes of Collection and Use

Personal information is used, as necessary, to:

  • Process, confirm, prepare, and deliver orders;

  • Manage invoicing, payments, and refunds;

  • Respond to inquiries and complaints;

  • Manage customer accounts and business relationships;

  • Handle warranty matters and after-sales service;

  • Administer, secure, and improve the operation of our website;

  • Comply with our legal, tax, and accounting obligations;

  • Send commercial communications when authorized.

We do not use personal information for purposes incompatible with those disclosed, unless permitted by law or supported by valid consent.

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4. How We Collect Personal Information

Personal information may be collected directly when you:

  • Place an order;

  • Voluntarily create a customer account;

  • Complete a contact form;

  • Contact our company by telephone or email;

  • Request a quotation or establish a professional business relationship;

  • Voluntarily subscribe to promotional communications, where such a feature is offered.

Certain technical information may also be generated when you browse our website, depending on the technologies and settings actually in use.

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5. Consent and Commercial Communications

Where the law requires your consent to collect, use, or disclose personal information, we obtain such consent in accordance with the applicable requirements.

Consent may be withdrawn as provided by law, subject to the legitimate consequences of withdrawal and any applicable record-retention obligations.

Electronic promotional communications are sent in accordance with relevant legal requirements. Recipients are provided with the required means to unsubscribe.

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6. Disclosure to Service Providers and Partners

To conduct our business activities, certain personal information may be disclosed, where necessary, to the following categories of service providers:

  • Website hosting and e-commerce service providers, including Wix;

  • Payment processing providers;

  • Shipping and delivery companies;

  • Information technology and security service providers;

  • Accounting and administrative service providers;

  • Communications, website analytics, or marketing service providers, where such services are actually used.

Such disclosures are limited to relevant business needs and are subject to applicable legal requirements.

We do not sell lists of our customers' personal information to third parties.

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7. Processing and Disclosure Outside Québec

Certain technology or commercial service providers may process or store personal information outside Québec, including in other Canadian provinces or foreign countries.

Where such disclosures occur, Caffè Poli Canada must comply with applicable requirements, including those relating to privacy impact assessments and appropriate contractual safeguards.

This Policy does not mean that all personal information is hosted exclusively in Canada.

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8. Retention of Personal Information

We retain personal information for as long as necessary to fulfil the purposes for which it was collected and to comply with our legal, tax, accounting, or contractual obligations.

Retention periods may vary depending on the nature of the information and the applicable requirements.

When personal information is no longer required, it must be securely destroyed or handled in accordance with legal provisions permitting its anonymization.

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9. Security and Confidentiality

Caffè Poli Canada recognizes the importance of protecting personal information against unauthorized access, loss, misuse, and unauthorized disclosure.

Access to personal information must be limited to individuals and service providers who require it to perform their duties.

Safeguards must be appropriate to the sensitivity and volume of the information and the risks associated with its processing.

However, no technological environment can guarantee the complete absence of security risks.

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10. Cookies and Similar Technologies

Our website may use cookies and similar technologies to ensure its proper operation, facilitate browsing, and, depending on the features enabled, measure website usage or support certain communications and marketing activities.

Strictly necessary cookies support essential online store functions, including the shopping cart and checkout process.

Other technologies may be used for audience measurement, personalization, or advertising purposes when they are actually enabled on our website.

Where applicable legislation requires prior consent for the use of certain tracking technologies, such consent must be obtained in accordance with legal requirements.

Visitors may consult our Cookie Policy for further information about the categories of technologies used and the available methods for managing their preferences.

This section should be read together with our Cookie Policy and the consent settings actually provided on our website.

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11. Rights of Individuals

In accordance with applicable privacy legislation, particularly in Québec, individuals may exercise the rights granted to them by law.

These rights may include:

  • Right of access: Request information about the personal information held about them and, subject to the conditions prescribed by law, obtain access to that information.

  • Right to rectification: Request the correction of personal information that is inaccurate, incomplete, or ambiguous.

  • Right to information: Obtain details concerning the collection, use, retention, and disclosure of their personal information.

  • Withdrawal of consent: Withdraw consent previously provided where permitted by law.

  • Cessation of certain uses or disclosures: Submit a request in circumstances provided for under applicable legislation.

  • Right to data portability: Where the legal conditions are met, obtain certain computerized personal information in a structured, commonly used technological format.

 

Requests concerning these rights may be addressed to:

Mr. Mario Alouini
President and Privacy Officer
Email: caffepolicanada@gmail.com

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To protect confidentiality, Caffè Poli Canada may request information reasonably necessary to verify the identity of an individual before responding to a request.

Requests are handled in accordance with the procedures and time limits prescribed by applicable law.

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12. Management of Privacy Incidents

Caffè Poli Canada recognizes the importance of preventing, detecting, and managing incidents that may compromise the confidentiality, integrity, or security of personal information.

A privacy incident may include:

  • Unauthorized access to personal information;

  • Unauthorized use or disclosure of personal information;

  • Loss of personal information;

  • Any other breach of its protection within the meaning of applicable legislation.

When a privacy incident occurs, Caffè Poli Canada takes reasonable measures to reduce the risk of harm and prevent similar incidents from recurring.

Where an incident presents a risk of serious injury within the meaning of Québec legislation, Caffè Poli Canada notifies the Commission d'accès à l'information du Québec and the individuals concerned, in accordance with applicable legal obligations.

The company also maintains a register of privacy incidents in accordance with legal requirements.

The management of privacy incidents is overseen by Mr. Mario Alouini, President and Privacy Officer of Caffè Poli Canada.

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13. External Websites and Services

Our website may contain links to websites or services operated by third parties.

These third parties have their own privacy practices. We encourage visitors to review their privacy policies before providing them with personal information.

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14. Changes to This Policy

Caffè Poli Canada may update this Policy to reflect changes in its business activities, technological tools, or legal requirements.

The last updated date shown at the beginning of this document identifies the published version.

Where the law requires a specific notice or renewed consent, the corresponding measures must be taken.

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15. Privacy Officer and Contact Information

In accordance with applicable Québec legislation, responsibility for the protection of personal information at Caffè Poli Canada is exercised by Mr. Mario Alouini, President of 9487-8451 Québec Inc.

He is responsible, in particular, for overseeing personal information protection practices and receiving requests relating to access, rectification, and the exercise of individuals' rights.

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Legal Entity: 9487-8451 Québec Inc.
Trade Name: Caffè Poli Canada
Privacy Officer: Mr. Mario Alouini
Position: President and Privacy Officer
Administrative Address: 4488 Rue Cartier, Montréal, Québec H2H 1W6, Canada
Email: caffepolicanada@gmail.com
Telephone: +1 (438) 220-5688
Website: www.caffepolicanada.ca

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Any request concerning privacy, access to personal information, rectification, or the protection of personal information may be submitted by email to the attention of Mr. Mario Alouini.

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9487-8451 Québec Inc. dba Caffè Poli Canada

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